Who can buy Trappist Westvleteren and how?
- home delivery sale
- sale with pick up at the abbey.
No orders can be placed via the contact form.
How do I create an account?
At the top of the webpage, under account you have the link “create account”. First create a profile with your personal information: name, address, date of birth, e-mail address and the number plate of the car with which you will pick up the order. For customers who come with a rental or shared car, the number plate must be registered latest 24 hours before pickup. Choose a strong password to secure your account.
When is my account active?
After entering your data, you click on the button "Confirm" at the bottom of the page and you will see the message: " We have received your information. Please validate your registration by clicking on the link in the mail we are sending you now. You must click on the link in this mail to validate your registration. You will not be able to make a purchase until this has happened. If you do not receive this e-mail, also check whether it is not in your "Spam" or "Junk" folder.”
After confirming this link in your mail, your registration is complete. Now you will be able to log in during the opening hours of the web store. Your registration remains valid even after a purchase.
When can I buy Trappist Westvleteren?
Check the calendar when the online store is open.
For sales with collection at the Abbey, choose an opening time that corresponds to pick-up times where you can come and pick up your order. The opening time of the shop and corresponding pick-up times are linked together and are indicated as such. You cannot yet select a pickup time here. This is only possible during ordering. You also cannot choose a pickup time outside the moments that are linked to that sales moment. These opening times and pickup times are regularly updated for the coming weeks.
How does a sales moment go?
When is my order successful?
The order cannot be picked up without a valid QR-code!!
Your order will be available to you on the agreed date and time in the sales centre at the Abbey. Orders are never shipped.
Orders placed for collection at the sales centre at the Abbey are never dispatched !
Can I pick up a different order?
Upon pickup, a check is also made on the license plate against the license plate registered in your profile. This means that you must pick up your order with that car and that you cannot take another order with you, even if you have the QR-Code.
When can I return empty goods?
Upon pickup of your order, you can also return your empty goods and receive a refund for the deposit of these empty goods from a previous order.
Empty goods can also always be returned to the sales centre at the Abbey at any time during the collection times indicated on the calendar of this website. Bring then your customer number so that it can be registered on your account.
You may bring any consumer dispute arising from our e-commerce before the Online Dispute Resolution of the European Commission. You can find more information on this website: http://ec.europa.eu/consumers/odr/